Full time, 36 hours p.w.
Hybrid working - expected office days 1-2 days per week
Job Description - Former Tenant Arrears and Income Officer
Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.
Want to be part of this? We’re currently recruiting for a Former Tenant Arrears and Income Officer to join our Income team.
What you’ll achieve in the role:
The overall purpose of this role is to support customer to repay their arrears and to develop a payment culture to protect Raven’s income.
Key responsibilities include:
Responsible for collecting former rent, court costs, garage and recharge arrears.
Manage a portfolio of former and current arrears cases to ensure cases are consistently reducing by proactively contacting customers and complying with arrears processes and procedures to apply a consistent approach to arrears management for a variety of tenure types.
Supporting and assessing vulnerabilities and providing a tailored service to suit our former customer’s needs and communication preferences.
Handle difficult conversations with customers with understanding and empathy, building rapport with customers based on trust and support to encourage former residents to engage.
What you’ll bring to Raven:
For this role, we are looking for someone with the following:
Rent account management experience, including case management
High levels of financial acumen, able to understand complex financial information
Strong communication skills (written & verbal)
Experience of working in a rent/income environment – with some knowledge of arrears management
A full, clean, driving licence, as this role requires travel
You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
DBS clearance will be required for this role.
Vacancy Close Date: 9th October 2024
What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
Our reward package includes:
Competitive salaries
Fantastic work/life balance with flexible working and generous leave entitlement
Strong focus on learning and development, with opportunities to grow your skills and career
Enhanced maternity, paternity, and adoption pay
Funded health cash plan
Extensive wellbeing support
Voucher-based recognition scheme
Retail discounts
Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LGBQT+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at recruitment@ravenht.org.uk or 0300 123 3399.
As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email recruitment@ravenht.org.uk, or phone us on 0300 123 3399.