Full time, 36 hours
Hybrid working - expected office days 2 days per week
Job Description - Tenancy Enforcement Officer
Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.
Want to be part of this? We’re currently recruiting for a Tenancy Enforcement Officer to join our Tenancy Enforcement team.
What you’ll achieve in the role:
The overall purpose of this role is to lead on managing a case load of anti-social behaviour (ASB), neighbour dispute cases and hoarding, with a focus on prevention, management and enforcement of tenancy breaches and community impact caused by neighbourhood issues.
Key responsibilities include:
To manage ASB cases, ensuring targets and deadlines are met
To identify and respond to tenancy breaches and work with the Tenancy Enforcement Manager to make appropriate decisions regarding case management.
To be the organisations lead team for enforcement and ASB management
To support the Tenancy Enforcement Manager to manage and improve policies and procedures
What you’ll bring to Raven:
For this role, we are looking for someone with the following:
Excellent knowledge of the Anti-Social Behaviour, Crime and Policing Act 2014 and the associated tools and powers.
Extensive working knowledge of civil proceedings, including preparing statements for use in these proceedings
Experience of dealing with crime and/or anti-social behaviour casework, including assessment of complaints, investigation and collation of legal files.
Ability to us modern communication technology and IT, including bespoke software and Microsoft 365.
A full, clean driving licence
You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
DBS clearance will be required for this role.
Vacancy Close Date: 22nd November 2024
What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
Our reward package includes:
Competitive salaries
Fantastic work/life balance with flexible working and generous leave entitlement
Strong focus on learning and development, with opportunities to grow your skills and career
Enhanced maternity, paternity, and adoption pay
Funded health cash plan
Extensive wellbeing support
Voucher-based recognition scheme
Retail discounts
Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LGBQT+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. We will consider applications for part-time working and job sharing; please include this information in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at recruitment@ravenht.org.uk or 0300 123 3399.
As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, emailrecruitment@ravenht.org.uk, or phone us on 0300 123 3399.