Full time, 36 hours p.w.
Redhill, hybrid working
Job Description - Home Ownership Coordinator
Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future.
Want to be part of this? We’re currently recruiting for a Home Ownership Coordinator to join our Home Ownership team.
What you’ll achieve in the role:
The overall purpose of this role is to maintain and support development of Raven’s management service provided by the Home Ownership Team to current and prospective homeowners, ensuring that home owners and commercial customers receive excellent service.
Key responsibilities include:
Ownership of day to day operations of all home ownership administration services, including general legal enquiries and enquiries before sale.
Monitoring team tasks and call backs, ensuring they are responded to within our timeframes.
Assisting with management and coordination of annual Residents Meetings for our sheltered schemes.
Monitoring, identifying, and recovering low-level debt owed by home owners.
What you’ll bring to Raven:
For this role, we are looking for someone with the following:
A basic knowledge and understanding of service charges and leasehold legislation.
Excellent communication skills, both written and verbal.
Strong experience of administrative work and tasks, including data entry and drafting letters.
Strong experience of interacting with customers over the telephone, email, and face to face.
You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
DBS clearance will be required for this role.
What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
Our reward package includes:
Competitive salaries
Fantastic work/life balance with flexible working and generous leave entitlement
Strong focus on learning and development, with opportunities to grow your skills and career
Enhanced maternity, paternity, and adoption pay
Funded health cash plan
Extensive wellbeing support
Voucher-based recognition scheme
Retail discounts
Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LGBQT+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know atrecruitment@ravenht.org.ukor 0300 123 3399.
As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email people.team@ravenht.org.uk, or phone us on 0300 123 3399.